I have four Design Spot 250 Pro's, and they all work alike, but ever since day one, one of the fixtures has had an issue where the color wheel indexes fine when it is started and put into it's home position. It's all fine until I trigger the rainbow/color scroll effect. If I go from the scroll to a solid color, the color wheel is off a little bit, and about a third of the image is a different color. To fix it, I usually climb up on the truss, re-home the fixture, and usually it works. Sometimes it goes totally unresponsive and I have to power down the truss to get everything working again.

Anyone have a solution to this? I could do a manual adjustment to offset the color wheel index, but because it happens only after a rainbow effect, doing it would only reverse the problem.

Also, one of my fixtures is slightly out of focus. Where do I go about getting the password to match it up to the other fixtures?

Thanks,
Garrett

hi Garret. you may have an issue with the head PCB. also give support a call at 323-213-4593 and one of our techs can assist you.

best regards,
Gines Gines
Elation service manager

I called support, and they told me to manually offset the color wheel. I kept trying it, and it still doesn't work right. The position of the wheel varies, so the offset just makes it worse. What can I do to get this fixed?

Garrett, give us a call again when you are infront of the unit (please have head covers removed) i will have one of my techs talk to you. thank you