No warranty was provided from the manufacturer, excuses and lies instead. We ordered 8 months ago and let install 48 octopod lights as build in the ceiling for lighting of the whole restaurant. They shortly started to burn out and now after months the manufacturer says they are not for this invironment our restaurant is located. Don't trust any promises and just look for other solutions for your lighting.

Dear Ben,

All Elation lighting fixtures are covered with a 2 year limited warranty that cover “manufactures defects”.

The nature of the problem with your lights is not a manufacturers defect, it is corrosion cause by salty air near the ocean.

This is caused with any lighting fixture not IP 65 Rated.

In your case the installation was indoors, yet was proven to have been damaged as if they were mounted outdoors.

Neither you, the installer nor Elation could have predicted such an outcome because your installation was indoors, thus having nothing to do with the Warranty.

Again any product sent in during the warranty period is subject to defect verification. If the product was damaged other than manufacture defect it your responsibility to pay for it. It would be the cause of ocean side atmosphere that damaged the product and not the product itself.

The solution to your situation would be to replace all the fixtures with a IP65 outdoor rated or marine rated fixtures. Elation is in no way liable for this. Also I would caution you to consider this situation for any other lighting fixtures you may install as you may find similar results.

If you have any other questions please feel free to contact us directly.

Best regards,

John J. Lopez
National Sales Manager

Elation Professional
6122 S Eastern Ave
Los Angeles, CA 90040
Toll Free: 866-245-6726 x523
Direct: 323-213-4523
Mobile: 323-788-4798
eFax: 323-372-3532
sKype: jonlopez1
John@ElationLighting.com
www.ElationLighting.com

I was the customer rely on professionals and paid for. It is the installers first duty to care what you now want to say. It is the manufacters duty to describe his product e.g. "depend on certain invironment conditions". Your product is offered with guaranty and is to build into the ceiling. The ceiling always has different invironments. These lights were delivered to Florida, what would you expect in Florida at the coast line - dry air like the dessert or cold like Alaska or even rainy as in Chicago? The installer choose this product and you delivered it. It would have been a special care to mention any problem like you now use as excuse. Eitherway fact is, that a customer of your product is upset and this will have consequences to both of you if not found a solution in short timeframe. You may look up the website my contacts are up to Washington and the press and TV are regulars in my restaurant. It may cost both of you much more than for me.

Ben,

I have no idea who you are, and I don't have any of your contact information. Like I said, please feel free to contact me, or provide me with your contact information.

Best regards,

So far you knew exactly which site it is as you have used the excuses. My wife was with you and elation staff several times on phone. Now as you mentioned the manufactor, the installer and I would not have known how this product works in this environment, I respond that I was the one who paid the installer and the manufactor who both now point on "they could not know" and still pocket the money. By the way it is not the ocean and salt environment as I know at least one place more with those lights in Ft. Lauderdale.

You need contact information. Installer was Sound & Lighting in Ft. Lauderdale at the Atlantic ocean, the venue is Beach Watch, www.beach-watch.com, Ph. cell 954-401-8897. Everybody else interestet in this disaster feel free to call or email over the website.