Hello guys!
Does anyone had this problem: when you plug the rj45 to AR-32C all channels go in off mode. buttons seems to be alive (you can select different shows but looks like nothing is going out). I have tried with another AR-32C unit and is working well. So probably my initial AR-32C is faulty (or wrongly flashed?). I've tried to install latest software 3.01 on my XP from here http://www.elationlighting.com/ProductDetails.aspx?Category=&ItemNumber=1386 but looks like USB driver for ncw_dmx20 is not correct. Also when try to run AR-32 software have this error: Can't Load ft8u245.dll . Any ideas?

Hi Martin,
I sent this to developers of the product. Waiting on reply.

Same issue and same error message here. Any results from the manufacturer?

Phil

hi Phill give me a day so i can verify with the engineer at the factory, also our inhouse engineer is at the factory as well. thank you sir

Gines Gines
Elation service manager

Any news on this issue?

hi Phil, my apologies let me check.

hi Phil can you email me your serial number please. the engineer has requested this info.
service@elationlighting.com thank you

I am having the same error. I am running 64-bit Windows 7.

The program has the following error on startup:
Error:Can't Load ft8u245.dll

The program boots up after I close the error however when I try to do anything Windows comes up with an error that the program has stopped working.

Thanks!

Enoch Seutter

enoch seutter,

what version of the software do you have??

I am using Version 3.05.

I also noticed that the drivers didn't install.

ncw_dmx20 - Driver not found.

I have ran DPInst64 which is in the "New Driver" folder and it says everything is working fine.

Sooner I can get this working the happier my client will be.

Cheers,
Enoch

This message has been edited. Last edited by: Enoch Seutter,

do you have an email were i can send you a file? this should solve the problem.

Sure thing. Please send it to:
Zoitter@gmail.com

Cheers! =)

Enoch

I am still waiting on the email. Please send it ASAP. Thank you!

Cheers,
Enoch

It's now been a week, I am still waiting for the email with the file. Please send it over, the client is waiting.

Cheers,
Enoch

Enoch, Jesus will foward that to you shortly.

Best REgards,

Gines Gines