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CueCable drivers for Vista and Windows 7
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Posted
I am evaluating the software for purchase and to determine which Windows operating systems are compatible using 3 separate laptops. I have downloaded and run release 1.00 Build 10 on all three computers without a problem.

The XP laptop recognizes the dongle, finds the driver in the correct file folder, loads the driver and works fine. The Vista and Windows 7 laptops recognize the dongle, but cannot find the driver in the correct file folder. What am I missing?
 
Posts: 4 | Registered: 13 December 2009Reply With QuoteReport This Post
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Is either the vista or win 7 PC's a 64 bit operating system? Please let me know.
Welcome to the forums.
Sincerely,


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
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Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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Yes, both the Vista and Windows 7 laptops are 64 bit. I just tried on a 32 bit Vista desktop and it worked fine. Perhaps the drivers do not work with 64 bit PCs?
 
Posts: 4 | Registered: 13 December 2009Reply With QuoteReport This Post
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Yes as of right now no 64 bit support. However the developer is working on this right now. And I will be beta testing as I am in win7 64 nit. So I feel your pain.
Sincerely,


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
Photobucket
 
Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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Thanks, please keep me posted.
 
Posts: 4 | Registered: 13 December 2009Reply With QuoteReport This Post
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I just purchased the Emulation software and I have Windows 7 64 bit driver. I spoke with a tech from elation and said i have to download the 64 bit driver from web site. I have, but im noticing on the installation that its showing files I dont have. The disc I have is a 1.00 version. My file has emulation 100 and instrutions show emulation 1003. Is there something I am missing or is there another version I should of recieved?


Harvest Church Norfolk
 
Posts: 15 | Location: Norfolk, VA | Registered: 24 March 2010Reply With QuoteReport This Post
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Go to the emulation product page and download the 64 bit software. Follow the instructions. You have to install the software first then do the command prompt. Let me know if this helps.
Sincerely,


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
Photobucket
 
Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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Harvest, did my advice help you? Please let me know.
Sincerely,


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
Photobucket
 
Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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I think I got it, but now I have run into another problem. The lights I am using are not on the list. I am using 12 Venue led64 led pars and 2 Amer. DJ DJSpot250 (I found those, but not the LEDs) Is there a profile that you can send me to help me out? Im not that skilled on the computer to create (not yet) Thanks for your help. Smiler


Harvest Church Norfolk
 
Posts: 15 | Location: Norfolk, VA | Registered: 24 March 2010Reply With QuoteReport This Post
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If you see a emulation folder from the previous version thee is a good chance the venue profile will be in there still. If not I can easily send you the file.
The file oath to get into the personalities folder is.
Start or windows button, my documents, elation, emulation, personalities, factory.
Let me know if you need any help.
Sincerely,


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
Photobucket
 
Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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Thanks. I worked on lighting all day today and found out that Venue LED38 works for the Venue led64 too. It takes some getting use to, but Im getting it. If I need anything. I will defanitly let you know.


Harvest Church Norfolk
 
Posts: 15 | Location: Norfolk, VA | Registered: 24 March 2010Reply With QuoteReport This Post
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Ok great. Thanks for letting me know.


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
Photobucket
 
Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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I am not having any luck getting the cue drivers working in Vista? Any advice. I have tried about 8 different ways and no go?
HELP :-)
 
Posts: 25 | Registered: 23 April 2010Reply With QuoteReport This Post
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vista 64 bit? What does it say in device manager? Did you follow the instructions in the PDF for installation?
sincerely,


James D. Keeley
Elation Professional
Compu Live/Show/Art 1024/Emulation Tech Support.
Photobucket
 
Posts: 4090 | Location: Wausau,WI | Registered: 07 January 2007Reply With QuoteReport This Post
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James, I did do everything listed in the PDF. I got to a point where it said the driver was not digitally signed and wouldnt let me go further.

I actually got around this and shut of that option in Vista. I got the driver installed, but it still would not show up in the software when I launch Emulation. In otherwords I am getting no "version" and the cue cable is not showing up under hardware.
 
Posts: 25 | Registered: 23 April 2010Reply With QuoteReport This Post
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