Just a few thoughts. I have 2 of these spots and they don't give me any problems, and I use them with the ADJ Software: MyDMX.
First, this light has two operational modes: MANUAL(where you run it yourself) and DMX. Ensure you're in the right mode. That's your first step.
MANUAL operation means that besides moving it on your own MANUALLY, you are also operating the dimming and colors on your own. That is manual operation. I think you're referring to "DMX Operation", but you want to bring up the intensity and color via your controller. Big difference. You of course still need to move this and do your focus and iris control at the fixture itself.
Step 2: Ensure your channels are in fact set properly.
Step 3: Make sure you're not in blackout.
Step 4: Check your DMX polarity. Are you using DMX cabling? Is your cabling good? DMX terminator should never be a bad thing. I always use one, but it's a habit I have. I did a quick test with 2 movers and 2 10-foot cables and I still used a terminator.
Ensure your Master A Fader is full up.
Set your fade time slider to shortest time for now. You can tweak that later.