Reply to "Platinum 1200 Wash Problems"

To whom it may concern,

Good afternoon, it was actually me that you spoke directly.

As I mentioned in my email replies (after your original call), it's most likely going to be a bad display PCB. After replacing the LED driver, the next option is replacing the display PCB which holds all of the main logic. I had suggested trying to swap out the display PCB from a known, working fixture and seeing if that rectified your issue.

One thing I did mentinon was if swapping out the display did rectify your issue, was that unfortunately we no longer stock the display PCB. This PCB has been discontinued for quite some time and parts are limited. You may want to consider using this fixture for parts if that is the case, for the rest of your fixtures.

I'm sorry if you feel you had no success with our service, however there is nothing else I could recommend at this point in time.

10/25/2212:19 PM

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