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RS232 Problem

Received the Show Designer 3 console a few weeks back and decided to use the serial port for transferring fixture profiles ect... When we go into the SD Monitor program and click Com 2 we receive this error - Run-time error '8020' Error reading comm device. We have tried both comm and no success. And yes we have changed our RS232 adapters comm to match the program.

Any help?

Thanks
Cody
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