Depending on how the software is written, the caps lock key can be partially ignored, which sounds like the case here. Or maybe you didn't program anything in CAPS. in which case, the software shouldn't show caps.
What the poster is now talking about is multi-key triggers. So, he would hit the letter "c", followed by the definer: say, "1".
SHIFT doesn't count(well, almost never.) I had a security package where part of my password involved me hitting and releasing. It was a very strange but also very good security program. But that an odd exception to the rule. That same software would track CAPS lock presses too. I mean, whatever order you did your password in, including silly stuff like that, it would track it. A letter entered while CAPS lock was ON or OFF had to be re-entered the exact same way, not a SHIFT+letter, that would be a totally diffent entry.
Nope, doesn't work that way. Sorry. We don't want to get too carried away. That could get insane fast, providing something like 26-squared key combinations. Not my idea of a fun thing to memorize, document or deal with quickly. Not saying it can't be done, but CompuLive ain't doing that.