D Jackson.
I don't feel that our product is garbage. Can you please email me, JoelChen@americandj.com. I will be able to have a more direct and individual conversation with you.
A WCN file is a fixture file which I can create and send to you if you can please email me as soon as possible.
I will also need your shipping information and serial number to the product to inquire about your repair history. Please email me, JoelChen@americandj.com. Thanks!