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im having trouble connecting my usb interface to my desktop and laptop. the compu live program installed perfectly and i was also able to transfer my lightshow file over but cant get the interface to work. on my old computer as soon as i plugged the dmx interface into the usb port an automatically opened the install box an ask to click to install. but with these 2 computers, it says install unnamed software, an when i click install it says cannot be found? i wonder if there is something i can reformat or something? on the pc compu live disk has where you can check to see if the usb ports or compatible an it says everything checked out fine.
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Which interface is it and what version date of Compu Live?

If it is an older Compu Live 1024EC or 2048Fc interface, then you NEED to be on a 32-Bit OS install of windows vista, 7, 8 or even 10. if it is one of those older interfaces on a 64 bit OS system, it will not work at all. They are not 64-bit compatible.
Please let me know more details.

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