I cannot get my brand new ART SSC to work or update. Both Emulation Pro and Emanager "see" the device but if you try to upgrade firmware it just sits there and says preparing for hours. The device also is detectd in Emulation Pro but does not seem to output DMX. I've called Elation but got nowhere. Can someone please help me troubleshoot this device to see if it is defective?
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How did you get your ART SSC to respond? I'm having similar issues where eManager will see the devices, but the only spec it lists is the IP address. If I try to do a firmware update, it just sits four hours. ArtMan, however, sees it just fine, but there is no updated firmware in it for me to update the device. My ART SSC is still in firmware 1.14.

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