ART SSC Firmware

russMember

I cannot get my brand new ART SSC to work or update. Both Emulation Pro and Emanager "see" the device but if you try to upgrade firmware it just sits there and says preparing for hours. The device also is detectd in Emulation Pro but does not seem to output DMX. I've called Elation but got nowhere. Can someone please help me troubleshoot this device to see if it is defective?

9/22/155:30 PM

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Jingles8302Admin

Email me tomorrow when you are free, I start around 11am Central time, i can team viewer into the computer and see if i can see any issues. ok? you have my email.

9/22/157:17 PM

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russMember

What is your email

9/23/158:50 AM

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russMember

nevermind, i see it in my inbox

9/23/158:50 AM

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russMember

It's working now. Thank you so much James. Now if i can only find the right midi map for this novation launchpad. Im sure the mapping must've changed from the Launchpad S to the Launchpad MK2.

9/23/159:47 AM

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Jingles8302Admin

Good to hear Russ!

i'm still waiting to hear back from our engineer about this mapping issue.

9/23/1510:42 AM

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ldaaronhMember

How did you get your ART SSC to respond? I'm having similar issues where eManager will see the devices, but the only spec it lists is the IP address. If I try to do a firmware update, it just sits four hours. ArtMan, however, sees it just fine, but there is no updated firmware in it for me to update the device. My ART SSC is still in firmware 1.14.

4/6/167:41 AM

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