Tagged With "broken"

I have two problematic fixtures that I ordered replacement parts for per the recommendation of one of Elations Service employees. Since then, they have arrived, I've replaced the parts, both fixtures are still not working and that person in the service department has not replied to me for weeks. Wondering what I need to do to get in touch with someone that can help. Thanks in advance.

Greetings , please forward me your correspondence so i can review asap.. please forward to Parts@elationlighting dot com.

We have been experiencing this problem ever since moving into this venue. If anyone has any insight we would greatly appreciate it. We have had an electrician come look and install a UPS in case this was a power surge issue but it is still happening. Our house lights are the color pendant series. We have a second, smaller room for other events that has newly installed sixpar 100's as the house lights. In the main room (with ther color pendants) the first fixture in the DMX chain continually...

Greetings, for sure you are getting an excess of voltage on the data line. also its not uncommon to have other PCB affected if a voltage related event occurs (collateral damage) long term. you may have to have an electrician use a scope VS just metering voltage, this may reveal some anomalies affecting your lights.