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Tagged With "error"

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Re: Error 1720 on install

SquireDude ·
UPDATE Error repeatedly occurs when the installer is loading the "Default Show" then performs a rollback after Error is cancelled.
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Re: Error 1720 on install

ELA GINES ·
greetings can you call us at 323-213-4593 when you are in front of your laptop. there will be some needed back and forth in order to resolve. we are available 8am-4:30 pm PST M-F
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5R Spot Pro cyan, yellow, magenta color error

Carpentermit ·
5R spot pro with a cyan yellow and magenta color error tried replacing the CMY unit with a know working one to no avail. Any thoughts?
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Error 1720 on install

SquireDude ·
Tried installing * Onyx.exe - FAILED Error 1720 * Full V4.2.1045.0.SetupOnyx - FAILED e/Error 1720 *Onyx w/Full v4.2.1045.0.SetupOnyx on error - FAILED w/Error1720 Tried searching Microsoft for solution - nothing that works found. Anyone have any solutions on how to get passed this error and complete the install of Onyx on a Windows 10 laptop. Thanks in advance SquireDude
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Re: 5R Spot Pro cyan, yellow, magenta color error

ELA GINES ·
greetings, you may have a bad pcb. Please remove the arm covers and inspect the Caps for swelling.. if ok try exchanging IC HY483n-3U01
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Re: Platinum Beam 5r Gob Rot1 error

ELA GINES ·
a gobo error can have multiple causes, first check to see if the magnet is present, also check the magnet /sensor orientation as well. also make sure the gobo is in its correct spot. if not successful check continuity from sensor harness to driver. if the problem persists check the PCB. lastly physically check the rotation and make sure the stepper is ok. regarding shutter, are you able to physically open the shutter (make sure the unit is unplugged) if not then the stepper may have seized
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Platinum Beam 5r Gob Rot1 error

Jayson ·
Hi y’all! I am working on some Platinum Beam 5rs, and I am getting an error for Gobo rot 1. Does anyone if that is isolated in the head or on the pcb board? Also, I can’t get the shutter to open, are these problems related. Just looking for a starting place. Thank you and God Bless!
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Re: Platinum Beam 5r Gob Rot1 error

Jayson ·
I will try those steps. Thank you!
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