Tagged With "Service"

I have two problematic fixtures that I ordered replacement parts for per the recommendation of one of Elations Service employees. Since then, they have arrived, I've replaced the parts, both fixtures are still not working and that person in the service department has not replied to me for weeks. Wondering what I need to do to get in touch with someone that can help. Thanks in advance.

Greetings , please forward me your correspondence so i can review asap.. please forward to Parts@elationlighting dot com.

Greetings, please email me at gines dot gines at elation lighting dot com. also just a heads up parts for the DS250pro are no longer available. also let me know what issues you are having, i maybe able to point you in the right direction.

A bit of a shot in the dark but decided to ask here... In the past (2011 or so), requests for service manuals would usually get a response of "Send me your email and I'll forward one to you". Is that still possible today? I have two 250 Pros I need to revive for my church. (I already downloaded the User Manual...) Any help is greatly appreciated!!

Are there service/repair manuals for the following: Platinum Spot 5R Platinum Spot 5R PRO Design Spot 250 Thank you!

Hi, you can request these by simply emailing Service@elationlighting.com

Hi, the theater I work at bought eight SIXPAR 100 fixtures almost 10 years ago. Since then, five of the lights have at least one failed LEDs. I was tasked with repairing them, or at least determining if it's possible and what the price would be. Can anyone please point me in the right direction to find replacement chips or where to take this issue? I'd prefer replacing the LEDs myself, but I struggle to find the correct ones from reputable sources. Thanks, Marek M.

Hi, we have a parts website for our fixtures, if the part says its available then we have it in stock: https://parts.elationlighting.com/0015.html?p=4

Awesome, thanks, only issue that the LEDs are out of stock. Do you know when they will be restocked? This is the LED I'm talking about btw https://parts.elationlighting....285/?parent_id=20023 Thanks for the quick reply!

Sixpar individual LEDs should be back in stock towards the end of the month.