Tagged With "home"

We have a large 2500 sq ft air conditioned lighting showroom in the heart of Horsham, West Sussex with free parking and are the biggest lighting retailer in the South of England. Also, we are authorized partners with swarovski lighting. We supply everything from light bulbs, home interior light fixtures, outdoor house light fixtures, lamps and lights to complete lighting solutions. https://www.sussexlighting.co.uk/

We have six (6) of these fixtures installed since 2017, and have recently sent all 6 back to Elation for repair (had two started dying within weeks of each other, so just sent all 6 in to have the identical replacement process done preemptively). three (3) of the six came back from Elation with their "home" position 90 degrees off (the yoke perpendicular to the menu screen), while the others remain as they were (home is yoke parallel with the menu screen). Console/control is JandsVista V3 A...

@elationservice Any suggestions would be welcomed!

We have six (6) of these fixtures installed and have recently had to replace one. The "home" position 90 degrees off (the yoke perpendicular to the menu screen). On the old units that were already installed (home is yoke parallel the with the menu screen). I am running Grand MA interface. I know it has to be something on the light as I switch DMX address with the light next to it and it worked as expected. So I am at a loss. Any help would be awesome. I called Elation and the service person...

Andy, Perhaps a detailed email may be best suited in regards to this issue. The home position can be calibrated but often its best to check the hardware directly first. Try an email in regards. Hope all is well. support@elationlighting.com