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eNode 4 pre-sales support questions

Dave Nelson ·
I'm considering the purchase of an eNode 4 ArtNet-to-DMX output device. I have some questions. 1. There doesn't appear to be any firmware download available under the Support / Downloads link on the Elation home page. Why is that? 2. I found an article in the forum that referenced a firmware updater appliance (hardware product). Does the eNode 4 indeed require a specialized appliance to perform firmware updates? If not, where are the alternate instructions and firmware update files located?
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