Tagged With "MyDMX"

I use a CompuCue Basic dongle with various lighting programs (I prefer MyDMX 2.0). I spent a grand on a new Windows Surface Pro X to be able to Cue scenes live from a tablet on a mic stand. Tablet is a 64-bit Windows 10. The tablet recognizes the 'unkown device' (dongle) plugged in and any program I try to use (ESA2, MyDMX, Compushow, etc) automatically starts in Demo mode. I've tried reloading the driver and am told it is successfully added but it gives an error to contact the manufacturer...

This is a surface with X86 and not ARM processor right?

I think this might be the issue. but we are looking into it and will let you know tomorrow. Keep the receipt for that surface if these programs are the only reason you bought it.

The computer does indicate "64-bit operating system, ARM-based processor" From your reply I presume this won't work for my needs?

The computer you picked doesn't seem to work for your needs, but let me have the R&D guys take a look at this thread and confirm tomorrow sometime. ok? Thanks!

Sure will, thank you.

Confirmed, the interface you have is not compatible with ARM based systems. You either need a different computer (The other surface laptops are intel or AMD i believe) or we may have a new interface that will be ARM compatible soon or available from the developers own product line.

Thank you. I'm grateful to finally know the issue so I can begin working towards a solution!