Siudi Driver not loading to new Windows 10 OS.

funkevolutionMember

I use a CompuCue Basic dongle with various lighting programs (I prefer MyDMX 2.0). I spent a grand on a new Windows Surface Pro X to be able to Cue scenes live from a tablet on a mic stand. Tablet is a 64-bit Windows 10. The tablet recognizes the 'unkown device' (dongle) plugged in and any program I try to use (ESA2, MyDMX, Compushow, etc) automatically starts in Demo mode. I've tried reloading the driver and am told it is successfully added but it gives an error to contact the manufacturer to obtain a 64-bit version when I tell the dongle to use the driver. I've even tried reloading Windows from scratch (wiping the entire computer clean) and starting fresh.....still cannot get the DMX programs to see the Dongle.

6/9/211:43 PM

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Jingles8302Admin

This is a surface with X86 and not ARM processor right?

6/9/211:53 PM

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Jingles8302Admin

I think this might be the issue. but we are looking into it and will let you know tomorrow. Keep the receipt for that surface if these programs are the only reason you bought it.

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6/9/212:02 PM

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funkevolutionMember

The computer does indicate "64-bit operating system, ARM-based processor"

From your reply I presume this won't work for my needs?

6/9/212:04 PM

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Jingles8302Admin

The computer you picked doesn't seem to work for your needs, but let me have the R&D guys take a look at this thread and confirm tomorrow sometime. ok?
Thanks!

6/9/212:10 PM

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funkevolutionMember

Sure will, thank you.

6/9/212:19 PM

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Jingles8302Admin

Confirmed, the interface you have is not compatible with ARM based systems. You either need a different computer (The other surface laptops are intel or AMD i believe) or we may have a new interface that will be ARM compatible soon or available from the developers own product line.

6/9/213:47 PM

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funkevolutionMember

Thank you. I'm grateful to finally know the issue so I can begin working towards a solution!

6/9/213:56 PM

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