I just purchased a handful of KL6 and KL8 fixtures. They've been great for the last week but we just had one completely freeze at full on us. We've taken it down for testing and it doesn't respond to DMX or manual control. It can be seen through RDM and we can use the menu on the side just fine but the light just sits at full intensity. The other 20 we have are just fine. Is there a way to globally reset the fixture? Does it need a firmware update? Or is this our first (and hopefully last) RMA?
I have received these beautiful new units and yet there is no personality that incorporates the Mint color. This is a huge disappointment. I have sent quite a few emails to tech support and staff but have not received any reply. They need to send ETC a color calibration for this unit so the fixture operates correctly. As of now, I have dropped the Mint out of any color picking which seems a total waste.
Uploader Tool needed: C-Loader Or USB KL4 Fresnel Firmware 1.09 KL6 Fresnel Firmware V1.10 KL8 Fresnel Firmware V1.10 KL Panel Firmware V1.07 What's New in KL Panel V1.07 Firmware: Improved CCT settings. KL8 FC Firmware V1.05 What's new: Superseded IC chip. (Not critical update) USB Update Instructions You should not attempt uploading the firmware to the fixture unless you have read and fully understand the instructions that came with the relevant Fixture firmware uploader for your fixture.
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