I just purchased a handful of KL6 and KL8 fixtures. They've been great for the last week but we just had one completely freeze at full on us. We've taken it down for testing and it doesn't respond to DMX or manual control. It can be seen through RDM and we can use the menu on the side just fine but the light just sits at full intensity. The other 20 we have are just fine.
Is there a way to globally reset the fixture? Does it need a firmware update? Or is this our first (and hopefully last) RMA?