KL Fresnel 4 powered and fan on, but interface doesn't light up or light come on

Mr. KovachMember

We recently got a bunch of KL Fresnel lights in our school studio. Everything was working for the past year, but two of our KL Fresnel 4's aren't responding anymore. Power is getting to it (because the fan is running on high) but the interface on the units are not lighting up and isn't responding to our control board and lighting up. Any trouble shooting suggestions?

8/16/2410:58 AM

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ELA GINESLighting Designer

Greetings, to confirm the display is not lighting up?

8/16/241:54 PM

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ELA GINESLighting Designer

also you are welcome to reach out to me via email at gines. gines at elationlighitng dot com.

8/16/242:18 PM

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Mr. KovachMember

Yes, the display is not lighting up but the fan is on.

8/16/241:56 PM

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MTHAWMember

Hi, ist there a solution for this? We have 4 Devices with the same fault

9/20/243:35 AM

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ELA GINESLighting Designer

Greetings, it sounds like the display's have been compromised, this could have been caused by a voltage related event. Please contact RMA@Elationlighting.com for further assistance.

9/20/2411:16 AM

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MTHAWMember

We will reach out for RMA with our Reseller. It is not a display fault. The fan is running at full speed like other fixtures do for 1 or 2 seconds when powered on. It seems like they won't boot up because they are stuck.

9/23/2412:05 PM

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