greetings if you are comfortable working on the unit the try the following: with the units unplugged open it up.. you will see a large PCB with multiple E-proms. make sure they are properly seated then retest.. if successful then close the unit up and enjoy if not then you may need to send it in for repair: for RMA requests email RMA @ELATION LIGHTING.COM
Thanks for your reply, Ela! I just got off the phone with support and they said something similar about the PCB and sent me a RMA request form. I'm curious though, since that repair sounds like something that I would feel comfortable trying, do you know if opening the unit would void my warranty and make it so that I could no longer send it in for an RMA repair?
To whom it may concern, The display PCB's have changed in time but it's the same operating system. It could be either a bad display or a bad PCB inside. If it's within the 2 year warranty your best bet would be to send it in for warranty repair. You can always send an email to email@example.com to set you up with a RMA to send it in. If it's not under warranty anymore and if you have another working unit with the same color display, you can always start by trying to swap out the...
Hi all, Elation doesn't support the DS250 pro anymore or I'd ask them. I have a color wheel that is slightly out of alignment and it seems like the "calibrate values" option available in the fixture menu would be able to correct this. However, when I look in the manual for instructions it says only to contact Elation customer support. Anyone done this before? Able to pass along these instructions they mention? Or point me to where I'd be able to find them? Thanks, -Josh
I have had these Design Spot 250 lights for about 9 years and the rubberized coating on the plastic covers of the lights had deteriorated into a sticky oily mess. You couldnt touch the units you'd end up with hands full of a greasy glop. No spray solvent I tried would remove this stuff. Elation couldn't help me, they wanted to sell me new replacement covers. They couldn't even tell me what the coating was made of. Each time I touched the lights I had to run and wash my hands. My workers...
Hello, This is my first time posting on these forums, so please let me know if there is a better place for me to post about this (I searched and couldn't find any posts about similar issues). I work at a company with several Elation Show Designer 1s. They have been reliable, but we had ordered a new set of them a little while back that seem to have been from a different series of production, despite being the same unit type (Show Designer 1). I say this because our original units had blue...
Hello, I'm wondering if anyone has a fixture profile for an American DJ Focus Spot 3 light, or know of another profile that is already in the SD2 profiles folder, that will work with this fixture. The fixture has both an 18 and 21 channel DMX mode, while the SD2 only has 16 and 24, neither of which have worked with this light. I am using a closed government network so I'm not able to download and use the fixture profile creator that I've seen mentioned on other threads. Thank you for your...
Thank you for the tip, I came to the forum today because I'm having the same issue on my older Platinum 5R beams and 5R spots. It's only on the head covers so far, but when we cleaned them this year, some came out with white splotches that were sticky, some looked like the entire cover was coming off the substance was sticky underneath. I am going to try your soaking method to see if I can restore these head covers.
I don't know what this substance is but in the 90s there were lots of electronic gear that was encased with this rubber coating because it gave the device a "tough" look. Years later we know now that stuff is no good; it decomposes over time and turns to greasy sticky tar. Elation techs say the company doesn't supply lights coated with this substance anymore; they use a different plastic panel supplier for their products now, and they were not willing to say what the substance was or offer...
Hi! Whenever I try to fade some scenes and switches on my design spot 250 pros they do a position reset before going to the next position. Now, most of my scenes do these but two of them don't. This happens when my pan changes but not my tilt in these scenes any help is appreciated.
i mean they do their position reset whenever I turn them on. then lets say I want them to go to the drums. They go to the drums but then if I want them to go to the keys and I press the keys scene instead of just fading to that position they fade to their home position then to they keys scene. but they do not stop at the home position they just fade into them home position and continue to their next destination. Usually the same thing for tilt
Hi, I recently got back to my Winter job and found that our Show Designer 1 is inoperative. When I tried to turn the power switch on or off the blue LCD screen flashes for a second then goes blank. Nothing is operative on the board, no lights (LED) or anything. Is there a method of restoring to factory? Or is this a failure that needs a factory repair (RMA)? How do I contact Elation for an RMA ans shipping instructions? Thanks for the assist in advance. SquireDude
Greetings, please email me at gines dot gines at elation lighting dot com. also just a heads up parts for the DS250pro are no longer available. also let me know what issues you are having, i maybe able to point you in the right direction.
A bit of a shot in the dark but decided to ask here... In the past (2011 or so), requests for service manuals would usually get a response of "Send me your email and I'll forward one to you". Is that still possible today? I have two 250 Pros I need to revive for my church. (I already downloaded the User Manual...) Any help is greatly appreciated!!
I'm having issues finding the correct omega brackets for these fixtures - do they have a universal or interchangeable size bracket with another fixture like say Martin 250 Entour? The holes measure 7" from the centers. Surely this isn't the only fixture with this size bracket.
Hi all, Trying to find or make Show Designer 3 profiles for the following lights: Elation SIXPAR 200 Martin Rush MH2 If anyone could supply these or set me on a course to creating them, I would so appreciate it. Thanks!
Six Par 200: 12ch: https://www.dropbox.com/s/gd1c...0200%2012CH.sdf?dl=1 8ch: https://www.dropbox.com/s/0370...20200%208CH.sdf?dl=1 7ch: https://www.dropbox.com/s/z8ds...20200%207CH.sdf?dl=1 6ch: https://www.dropbox.com/s/wi0g...20200%206CH.sdf?dl=1 The Martin Rush fixture is not currently made. If you link us, we can make it for you within 3 business days.
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