Tagged With "mode"

I have an SD1 that is working fine but I have recently purchased a couple of Optima Matrix Pro dimmer packs. THey are supposed to work in 1, 2, and 4 channel modes. They work in 1 and 2 channel modes but fail in 4 channel mode. I have contacted the seller but they have no answers. I have suggested several times that it may be my programming but they are not familiar with the SD1. I am creating it as a Generic Dimmer and assigning 4 channels to it. I have tried 4 different dimmer packs and...

Hi, After multiple tests using either of the Generic Dimmers definitions… I found that one definition is only 2 chnl and the other definition is 3 chnls. Instead of defining it as a Generic Dimmer pack I used RGBW and now I have all 4 channels working fine. Thanks, Phillip

Hi, this should all work fine, as long as the patch is correct and the packs themselves are in the correct mode and address, if it works in 1 and 2ch, it should work in 4ch.

I use a CompuCue Basic dongle with various lighting programs (I prefer MyDMX 2.0). I spent a grand on a new Windows Surface Pro X to be able to Cue scenes live from a tablet on a mic stand. Tablet is a 64-bit Windows 10. The tablet recognizes the 'unkown device' (dongle) plugged in and any program I try to use (ESA2, MyDMX, Compushow, etc) automatically starts in Demo mode. I've tried reloading the driver and am told it is successfully added but it gives an error to contact the manufacturer...

This is a surface with X86 and not ARM processor right?

I think this might be the issue. but we are looking into it and will let you know tomorrow. Keep the receipt for that surface if these programs are the only reason you bought it.

The computer does indicate "64-bit operating system, ARM-based processor" From your reply I presume this won't work for my needs?

The computer you picked doesn't seem to work for your needs, but let me have the R&D guys take a look at this thread and confirm tomorrow sometime. ok? Thanks!

Sure will, thank you.

Confirmed, the interface you have is not compatible with ARM based systems. You either need a different computer (The other surface laptops are intel or AMD i believe) or we may have a new interface that will be ARM compatible soon or available from the developers own product line.

Thank you. I'm grateful to finally know the issue so I can begin working towards a solution!

Uploader Tool needed: None, fixture has a USB service port. PLEASE NOTE THERE ARE 2 VERSIONS OF THIS UNIT V1.3.X & 1.4.X. 1.3.X SERIES CAN NOT BE UPDATED TO V1.4.X SERIES. FOR 1.4.X FIXTURES ONLY Artiste Monet Firmware V1.6.0 FOR 1.3.X FIXTURES ONLY Artiste Monet Firmware V1.3.7 Please ensure you read the included release notes document in the zip file. What's new: UPDATE NEEDED DUE TO IC SHORTAGE/CHANGES CORRECTED BUGS IN DISPLAY (IRREGULAR FAULT MESSAGES) OPTIMIZE RDM FUNCTION ADD...