New Platinum Beam 5R Not Working

Moongoose243Member

So I received new fixtures this last week. 6 Platinum Beam 5R Extreme. I placed all six at the front of our stage. DMX and power works. We tested them and all of them worked fine. I've had them for only three days and one of the fixtures will not produce a beam. I have checked everything and reset stuff on the fixture and on the lighting console. It is still getting all the commands to Pan and Tilt. The Beam is just off completely.

I did check the temperature on the fixture is stuck between 80F and 82F. while the other fixtures are at 113F to 120F. I am not sure how to fix that. confused disapp

12/14/1910:20 AM

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ELA GINESLighting Designer

Good morning, test the fixture on its own outlet also see if it lamps on via the display. lastly check the lamp wiring and confirm if the wires are properly connected. if you need further assistance call us at 323-213-4593

12/16/197:21 AM

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