Compu 1024EC Interface Driver not Loading in XP

stoopaliniMember

We've been using an Elation Pro 1024EC DMX/USB interface for a while now, and yesterday the lights went out and wouldn't respond.

I started troubleshooting, and decided to reload the drivers. When doing so, it seems the operating system won't recognize the controller correctly anymore. Only the middle LED will light on the controller as well.

It's Windows XP SP3, and device manager shows "Unknown USB Device" for the controller. What should it be identified as when installed correctly?

I've tried using "Compu-Drivers.zip" from http://www.elationlighting.com...s/Compu-Drivers.zip, but the OS tells me the selected location doesn't have information on the device.

I've also tried ela_2006.zip, and no luck there either.

Am I using the wrong drivers here, or has the interface gone south on me?

8/12/138:05 AM

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Former Member

hello,

it sounds like the interface might have been plugged into a different USB port and the drivers got uninstalled. what you need to do is uninstall the interface from the computer and try reloading it. you can go to the device manager and right click on the unknown device and uninstall the drivers. once you do that go ahead and restart your computer. when it comes back on plug in the interface and it should reload the drivers automatically. make sure that the driver folder you downloaded is unzipped and on your desktop.

8/12/138:45 AM

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stoopaliniMember

Thanks Jesus. When I tried that, the OS finds the new device and installs it as an Unknown USB Device without ever going through the add new device wizard. there's no prompt during device detection to point it to a driver, it's automatically choosing the unknown USB device.

When I try to update the driver manually in DM, and point it to the folder with the downloaded driver files (extracted from the zip file), I get the message the location doesn't contain information about the hardware.

8/12/138:58 AM

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Former Member

ok go into your c drive and open up the sl2006 folder. in that folder there should be a tools file. (tools.exe) and then check and see if that recognizes your interface. if it doesn't, then there is a possibility that the unit is defective.

8/12/139:10 AM

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stoopaliniMember

Ok, will do. I won't be in front of the system again until Thursday, so will give it a shot then.

Assuming the TOOLS app recognizes it, what do you recommend next?

Thanks again

8/12/139:17 AM

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Former Member

if the tolls recognizes it then go ahead and do a firmware update on it and that should reload the drivers.

8/12/139:36 AM

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