I need HELP!!

I hope my advice helped you out. Sincerely,

hey thanks a lot jingles for getting back to me so quickly. i was able to change the dmx addy of the new lights we added to the rig. i have never seen a dimmer pack like the one that was brought in, but we were eventually able to figure it out.

however, after i got it all settled, compu acted real weird, and unfortunately made me lose my faith in this program. i have put all the tiny little bugs and glitches i have encountered previously behind me as i have worked through them. But the problems i encountered on saturday night was the last straw.

first, compu would tell me it had to shut down un-expectingly about 5 times. So during those five times while compu restarted my stage went black - not cool

2nd, after just adding a new page, my other two existing pages, one for my scanners, and one for my strobe were not working properly. For the scanners - the speed function stopped working. Then the size function for different movements stopped working, again not cool. My strobe page just flat out didnt work at all, i even tried creating a new page with a different addy, and changed the addy on the strobe, still didnt work.

third - when i tried to create new swithces to try to make a quick fix to my speed and size function, the edit screen did not appear as it normally does. there were no x/y grids in either the easy step or easytime tabs nor could i even tweak the position of a light within a scene. nothing really worked right.

fourth - with the main problem i originally had, i do not understand why the program just couldnt accept an address change. as the band i have been working for is growing into larger venues through out the next few months, i will be able to use existing house lights in addition to my own, but will not be able to change the dmx addy's of say some movers that are mounted over head. so if i want to use those lights as wel as my own, it will create more problems.

I used to really like this program as i was learning everything. But now that as i know more i really wish i didn't spend all the money for this program and a brand new laptop to run it. with the 1000+ i spent on the combo of the program, dongle, laptop and a midi controller, i wish i just bought a nice console.

i will continue to work through these problems and keep uninstalling and reinstalling compu to make it work as i save another 1000+ to get a real console. but overall i am not happy with it, and can't wait to move on.

I apologize for talking so badly about this product. the support has been great(thanks again for calling jingles) If anyone can shed some light on the problem i encountered that would be great. But I am just tired of jsut having problem after problem, and i think people should know about it.

Wow. sorry you had so much trouble. ill look into these problems and let you know if any solutions arise. but tell me what version of the software are you running and the specs on your laptop? like ram procesor and OS. Thanks. Sincerely,

Also did any of these lights go from 3 pin to 5 pin DMX connectors? can you tell me the all the fixtures you used?

i have the most update compu as provided from these forums.

these are my computer specs

Processor AMD Athlon 64X2 1.9GHZ
OS MS Vista Home Prem
HD 120GB Drive DVDRW
RAM 1GB Max RAM 4GB
Screen 15.4 Bluetooth NO
Webcam YES Finger Rd NO

i would liek to re-iterate, that while i am un happy with this product right now, the support here on these forums has been awesome.

ok. im gonna send this info out to our developers and see what they can tell me. it could be a little while before i hear anything. so im just letting you know. what brand laptop was it? HP Sony? let me know. Thanks! Sincerely,

it is a Toshiba laptop, sorry for leaving that out

the additional dimmer pack that was added, which was last on the dmx daisy chain was connected via a 3 pin to 5 pin cable.

That could have been an issue. did u have any problems getting the lights that were hooked into that dimmer pack to respond?

nope the new lights added worked fine

Hey jingles- i know you said it may be a while for the developers to get back to you, but i was wondering if you had any idea of a time frame?

In about a month, i am going on four weekends in a row of festivals, one of which has the potential of 3-5k people in attendance. I am just curious as to what the outcome of this may be beforehand in case i have to look into other means of controlling my lights

Thanks again,

Evan

So i just re-installed compu hoping that some of these problems i have been having would be fixed. So far no change. I am trying to edit a pre existing scene and nothing is looking normal within the editing screen. I do not have my lights hooked up, but nothing is responsive in the 3-D visualizer(after it took about 15 minutes to load)Below is a screen shot of the editing screen. I have a big show on saturday, and i can jsut hope it will work the way it is still. I am not happy at all

tell you what email me your .ssh and your .evs files to jamesk AT elation lighting DOT COM and I'll see what's up on my end here. Sincerely,

thanks jingles, i am at a different computer at the moment, i will email them soon. thanks for your help

its no problem at all. If I have my way I WILL NOT lose you as a compu live user. sincerely,

just to make sure i send the right files, what are .ssh and .evs files?

the .ssh file is your show file. If you havent made one yet go to controller then save the show then label the file and save it in your sl2006 folder. And if you have a stage set up in the 3d save that file and name it. The .EVS file to send me will be in the easyview data folder within the sl2006 folder. Got it? Let me know if you have any confusion. Sincerely,

one last thing which dongle is it? 1024Ec 2048Fc or 2048FC+? Thanks.

its a 1024ec, but sometimes when i load compu, on the loading screen it comes up as a 2048.

I'm at the office right now, i will see how it comes up when i get home in a few hours

SO i hooked my dongle to see how it was loading. USually when the small compuware box pops up during loading, the sunlite box loaded instead and said my dongle was a 2048. once the program loaded it looked like the pic shown below

I ahvent tried downgrading yet liek you have suggested. im about to go help out at a friends show, so i will try again late tonight and report back tomorrow. thanks