Hello!
I am having a problem with my Elation Platinum Beam 5r ex. When I tell it to turn the lamp on from the screen it doesn’t turn on. Is this normal?
I was not connected to DMX at the time of testing if that matters.
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Hi sorry to see you are having issues,
1) Are there any error codes on the units screen?
2) Has the unit been working fine and then all of a sudden no lamp output or was there any kind of "trigger" (power outage, spike, lighting strike, etc)
3) How is the unit controlled/powered normally?
1. No
2. No events, but was working before
3. We are attempting to patch it into our system, and we currently can control p/t, but the intensity controls the gobos, the frost controls the intensity, and a couple of other weird things.
Update:
I got it to power on. It was set to have a power-up configuration with the lamp off. I am still working on patching it into our lighting system, though. We use LightFactory. Has anyone patched one of these before? I think we are going to have to build a new profile for the light, so any advice on that would also be helpful.
Hello there i do hope all is well and you are doing okay.
In regards to this, based on what has been discussed it sounds as if the LAMP simply needs to be replaced. However for further troubleshooting please reach out to me directly via the support email line support@elationlighting.com and we can proceed from there.
Thank you
hello there i actually just saw the follow up that you got it up an running. Glad to hear that as for the patching on that software i am unable to assist. i would highly recommend to reach out "light factory" directly.
Thank you
Ok I will reach out! Thank you for pointing me in the right direction!