Magic 260 Controller Failure

It sounds like you have obviously power cycled it but have you turned it off and unplugged it overnight (just for the heck of it)? Does it have the normal prompt on the display when you power it on? Can you navigate through the menu options? Also, an important point here, do you have a backup of your fixtures and show data?

Jack

We have turned it off and that nothing for us. The display comes up normal but I can not go in and add fixtures or select scenes. When I go into the menu to select fixtures, I can get all the way to where you select the fixture with Wheel #2, but the wheel does not respond. Also, we knew something was wrong when used the main fader and nothing responded. I could tell the board was trying to communicate to the lights because when I shut the board off the digital display on the lights would blink. If I turned the board back on the digital display on the lights would stay constant.
I hope this all makes sense. We are pretty new to the whole stage lighting community so any advice is helpful. We run (14) LED lights, (4) Par Spots, & (2) Pin Spots. All of these light had profiles that were already in the board so they will not be hard to set back up. I was just hoping I was overlooking something before sending the board back for repair.
Thanks for you help.

Well, it may be fried and need repair but my questions were aimed at seeing if you could recover it (and assumes the data may simply be corrupt). You could try and download the v1.09 firmware update and apply it (if not already running 1.09) to see if that brings it back and you can also try and restore your configuration as well (via ULink), again on the chance the memory is corrupt. I hate to say it but chances are it is a hardware issue. I would simply try these 2 suggestions just in case...

Jack

Thanks for your help!

Well, I tried. I can't tell if that was sarcastic or not?

Jack

Not sarcastic at all. We decided to send it in for repair. We also are buying a backup just in case it happens again. This is a great forum for newbies like me.

Oh, OK, I misread your reply, glad you sent it in and have a backup ;-)

Jack