AR-32C

martinMember

Hello guys!
Does anyone had this problem: when you plug the rj45 to AR-32C all channels go in off mode. buttons seems to be alive (you can select different shows but looks like nothing is going out). I have tried with another AR-32C unit and is working well. So probably my initial AR-32C is faulty (or wrongly flashed?). I've tried to install latest software 3.01 on my XP from here http://www.elationlighting.com/ProductDetails.aspx?Category=&ItemNumber=1386 but looks like USB driver for ncw_dmx20 is not correct. Also when try to run AR-32 software have this error: Can't Load ft8u245.dll . Any ideas?

1/8/097:35 PM

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Original Post

Replies sorted oldest to newest

elationproMember

Hi Martin,
I sent this to developers of the product. Waiting on reply.

1/9/0911:55 AM

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philklapwykMember

Same issue and same error message here. Any results from the manufacturer?

Phil

2/28/106:30 PM

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servicegMember

hi Phill give me a day so i can verify with the engineer at the factory, also our inhouse engineer is at the factory as well. thank you sir

Gines Gines
Elation service manager

3/1/102:04 PM

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philklapwykMember

Any news on this issue?

3/8/109:42 AM

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servicegMember

hi Phil, my apologies let me check.

3/8/102:18 PM

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servicegMember

hi Phil can you email me your serial number please. the engineer has requested this info.
service@elationlighting.com thank you

3/8/104:56 PM

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enochseutterMember

I am having the same error. I am running 64-bit Windows 7.

The program has the following error on startup:
Error:Can't Load ft8u245.dll

The program boots up after I close the error however when I try to do anything Windows comes up with an error that the program has stopped working.

Thanks!

Enoch Seutter

5/18/1012:55 PM

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Former Member

enoch seutter,

what version of the software do you have??

5/18/102:07 PM

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enochseutterMember

I am using Version 3.05.

I also noticed that the drivers didn't install.

ncw_dmx20 - Driver not found.

I have ran DPInst64 which is in the "New Driver" folder and it says everything is working fine.

Sooner I can get this working the happier my client will be.

Cheers,
Enoch

5/18/102:15 PM

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Former Member

do you have an email were i can send you a file? this should solve the problem.

5/18/102:46 PM

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enochseutterMember

Sure thing. Please send it to:
Zoitter@gmail.com

Cheers! =)

Enoch

5/18/102:58 PM

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enochseutterMember

I am still waiting on the email. Please send it ASAP. Thank you!

Cheers,
Enoch

5/23/1012:23 AM

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enochseutterMember

It's now been a week, I am still waiting for the email with the file. Please send it over, the client is waiting.

Cheers,
Enoch

5/27/1011:57 AM

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servicegMember

Enoch, Jesus will foward that to you shortly.

Best REgards,

Gines Gines

5/27/1012:06 PM

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Former Member

enoch,

the file has been sent. sorry for the delay. the email should come up under yousendit.com.

5/27/1012:18 PM

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dakillamMember

Hi it's possible to send me the driver please. I have the same problem.

I download the software and the driver but i can't use my ar-32c anyway.

Thank!

my e-mail is math55_50@hotmail.com

7/14/1011:54 AM

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servicegMember

we will send it shortly.

Gines Gines
Elation service manager.

7/14/1012:01 PM

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dakillamMember

thank!

7/15/1011:38 AM

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somerfeldMember

i have the same issue please email me immediatly both files

alex at gateway-productions.com

get your stuff together there should be a updated file this has gone on for two years now

i need these asap,.

11/20/102:41 PM

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gilsontechMember

Can I also get the file for this error? Also I recommend this driver be posted on the Elation product site for download. thanks!

josh at gilsontech dot com

1/14/1112:57 AM

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ndeMember

i seem to be haveing this same problem aswell could someone please send me these files aswell flames16@hotmail.com
thanks

6/10/114:14 AM

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rcElation Support

NDE,
I am going to send you a version of the AR-32 software for you to install through a site called yousendit.com. Please uninstall the version you tried installing and try the version I am going to send you. Try this version, it should do the trick.

6/10/1112:57 PM

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ndeMember

Thanks for the fast reply the softwere seems to be working ok now not getting any errors now but still haveing problems with the driver im running windows 7 64 bt it see's the device as a ncw-dmx20 but wont install drivers for it even if i select the folder that came with the file u sent me? any ideas?

6/11/115:10 AM

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rcElation Support

I just sent you the new driver files I just received. Try them out and let me know how it works out. Thanks!

6/24/114:47 PM

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ndeMember

tried the drivers you sent me still no luck so decided to open up the control panel and found that the micro usb slot looks like its been replaced at some point in doing this thow they have damaged the track on another part of the pcb and tried repairing it badly so probably explained why none of the drivers seem to be working but thank you for your help it is really appreciated don’t suppose if you know if there is anywhere that i could get a replacement control panel from?

6/27/112:32 PM

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pwMember

I'm trying to install the AR-32 software but getting the "Error: Can't load ft8u245.dll". Can you help me out please chaps?

7/22/117:20 AM

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pwMember

FYI. I'm running a Windows XP 32bit machine and am getting the above error when I try to open the software after an install.

Thanks guys.

7/22/117:44 AM

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rcElation Support

PW,
What version of the software are you running? Have you tried uninstalling the software and reinstalling it? I run my AR-32 here on a 32 bit XP here, that should be fine. Let me hnow when you have a chance and we will go from there.

RC

7/22/1111:03 AM

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pwMember

quote:
Originally posted by RC:
PW,
What version of the software are you running? Have you tried uninstalling the software and reinstalling it? I run my AR-32 here on a 32 bit XP here, that should be fine. Let me hnow when you have a chance and we will go from there.

RC

I'm running version 3.05. When the device is plugged in it also says it is missing the driver for device ncw_dmx20 in device manager... I have also tried uninstalling and reinstalling. Any more suggestions?

7/26/118:15 AM

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pwMember

Anyone there?

8/24/118:58 AM

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rcElation Support

PW,
I apologize but I have been in and out of the office the past few weeks. If you need quicker assistance in the future feel free to contact our Elation Customer Support directly at 866.245.6726 ext. 593 (8AM - 5PM PST.)
If you send me your email address I will send you some new driver files.

8/24/1112:59 PM

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pwMember

No worries RC.

My email address is paul.willett@rsc.org.uk

Cheers!

8/25/111:50 AM

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pwMember

Hello,

Any sign of this email chaps?

I'm based in the UK so calling the helpline isn't really an option I'm afraid.

Thanks.

9/6/112:07 AM

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rgj20091014 (Guest)

Message and member deleted by moderator. Member was a Spammer.

10/16/117:24 PM

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ndyMember

Hi,

I've also got same problem, would you please help to send file to me to fix it?

I'm currently using v3.05 downloaded in your site. Windows XP 32bit.

Please email to andylai999@yahoo.com.hk

Thanks a lot.

Andy Lai

11/29/119:00 AM

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mmcleanMember

I seem to be having the same driver problem every one else is, no working driver supplied with software package.
Could someone please send me a driver?
OS: windows xp 32bit
software ver: 3.05

my email address is:mmclean98359@gmail.com

10/26/124:37 PM

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mmcleanMember

hello?

10/31/128:13 PM

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rcElation Support

mmclean,
Good afternoon, sorry for the delay, when you have a chance would you please send me an email to my attention at support@elationlighting.com and I will see what I can do to assist you with your issues.

Rafael

11/2/1212:16 PM

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