Purchased the Scene Setter 48 in late 2006. Started to have problems with one of the faders which currently does not function at all. And also having problems with about 4/5 of the bump buttons- no more "spring" in the bump. This all began around fall 2007, just before 1 year of usage. Keep in mind that I take very good care of things and I especially did so with this- it stays clean and free of excessive dust, stays covered, doesn't get abused or moved, nothing's been spilled on it, etc.
Called Elation to take advantage of the 2 year warranty. Told me I need to send back the controller and pay for shipping out of my own pocket. However I cannot do this because then I would not have a controller to run the show- unless I rented one, which is more money out of my pocket?
Now I'm considering buying a 2nd Scene Setter 48 to use while the current one gets fixed, and then perhaps keep it as a backup. Although I'm quite hesitant due to the problems with the one I have now- which only took a year to occur. What should I do? Try another brand such as Leviton/NSI?