im having trouble connecting my usb interface to my desktop and laptop. the compu live program installed perfectly and i was also able to transfer my lightshow file over but cant get the interface to work. on my old computer as soon as i plugged the dmx interface into the usb port an automatically opened the install box an ask to click to install. but with these 2 computers, it says install unnamed software, an when i click install it says cannot be found? i wonder if there is something i can reformat or something? on the pc compu live disk has where you can check to see if the usb ports or compatible an it says everything checked out fine.
Original Post
Which interface is it and what version date of Compu Live?

If it is an older Compu Live 1024EC or 2048Fc interface, then you NEED to be on a 32-Bit OS install of windows vista, 7, 8 or even 10. if it is one of those older interfaces on a 64 bit OS system, it will not work at all. They are not 64-bit compatible.
Please let me know more details.

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