Our AR 32C control won't come out of the off position. Am I going to end up having to deal with the DMX Interface? (AR 32P) It's installed about 90' up so it's not exactly what I'm hoping is the case.
Original Post
Gre,
How are you? I don't believe it is going to be an issue with the AR-32P. Can you tell me what version of the software you are using? Also are you sure it's not that the off button may be stuck? There is only one PCB on the inside of this wall mount. If you feel comfortable enough to remove the screws and open it up just to see if that tact switch is not stuck. I would try this out first and see if it just not stuck. These AR-32 wall mounts have been discontinued for some time and I've never heard of this particular issue before. Let me know, if not you can always send it in and we can take a look at it here. If you would like to send it in we would need to issue you a Return Authorization #. To obtain a RA# you can either contact our customer support direct at 866.245.6726 ext. 593 (8AM-5PM PST) or you can email support@elationlighting.com
RC
How are you? I don't believe it is going to be an issue with the AR-32P. Can you tell me what version of the software you are using? Also are you sure it's not that the off button may be stuck? There is only one PCB on the inside of this wall mount. If you feel comfortable enough to remove the screws and open it up just to see if that tact switch is not stuck. I would try this out first and see if it just not stuck. These AR-32 wall mounts have been discontinued for some time and I've never heard of this particular issue before. Let me know, if not you can always send it in and we can take a look at it here. If you would like to send it in we would need to issue you a Return Authorization #. To obtain a RA# you can either contact our customer support direct at 866.245.6726 ext. 593 (8AM-5PM PST) or you can email support@elationlighting.com
RC