BlueScreen after installing Cue-Cable-Driver :(

marcoMember

Hi,

I will run the software on a complete new PC. The PC has installed Windows 7, 32-Bit and is clean. All Windows updates installed!
I try now to install the cue-cable-driver (I try from CD and downloaded from the website), and with both, I get eachtime a BLUESCREEN, after confirming "Install this driver software anyway". The BlueScreen told me, that it is because of the cuecable-driver (cuecable.sys)

DId you have an idea? I did have no. we pay a lot of money for it and want to run it, but with this cable, we can't use it.

Best, Marco

11/26/107:48 AM

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Jingles8302Admin

Do you mean a BSOD (blue screen of death) as it's most commonly called? Let me take a look at this and get back to you. Thanks for reporting this.
Sincerely,

11/26/103:51 PM

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marcoMember

Yes. I mean this BSOD

11/26/108:21 PM

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Jingles8302Admin

ok. you wouldn't by chance be trying to install the 64 bit driver would you? I'm still looking into this.
Sincerely,

11/26/109:11 PM

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marcoMember

No, I can't isntall it, then I will get a message, that it is a 64bit-driver...
And I get each time a Blue Screen. In the meantime: 8 tries, 8 Blue-Screen. So there is no chance to get it on run currently with this driver

11/27/103:15 AM

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Jingles8302Admin

Have you tried this same cue cable on a different PC? if not is it possible for you to try it on a different pc? Let me know.
Sincerely,

11/29/106:05 AM

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marcoMember

Hi,

I tried it onto a Windows 7-64 Bit system, but there I can't intstall the driver.
But for one thing I was wondering:
In the 32-Bit system, I get in the system-manager "unknown Device".
In the 64-Bit system, I get in the system-manager "Cue-Cable"
Both with the yellow exclamation mark

11/29/104:33 PM

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Jingles8302Admin

Ok have you seen this guide for 64 bit installation? Take a look.
http://db.tt/55ityYP
Sincerely,

11/29/104:46 PM

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marcoMember

???
I have a 32-bit system and can't install the 64-Bit drivers. Also I try to install it with dos-promt and wdreg, but this also runs on 64-bit.

So the current situation is, that we have a chance by 0% to run it, paid a lot of money for it and can't return it. That's not good

11/30/1012:14 AM

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Jingles8302Admin

Marco it appears your cable is faulty. Tell me where you are located and we will try to get you set up with a RA# to ship back to us the cue cable and we will fix it.
Sincerely,

12/1/1010:41 AM

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marcoMember

I didn't think it is broken. Because on the 64-bit-system I see, that it is the Cue-Cable. Bot in both times I can't install the driver.

In Cologne, Germany. Can I send you a mail over this forum?
Best, Marco

12/1/1011:06 AM

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Jingles8302Admin

Marco you can email me at jamesk @ elation lighting dot com
Sincerely,

12/1/1011:14 AM

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