Color Chorus 72 Brightness Issue

Bill JenkinsMember

We have 4 Color Chorus 72 fixtures. We have them addressed and assigned properly. One of the 4 is not as bright as the other three even when the fader is at 100%. Our lighting control system is Avolites Titan Mobile. Any suggestions on correcting this?

8/5/198:18 AM

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ELA GINESLighting Designer

please set address and mode identical to another fixture with proper output. if the output still isnt as bright then please perform a "hard reset" via the menu go to FUNCTION>RESET DEFAULT> ARROW UP TO ON AND HIT ENTER: The unit will default to address. Please set your mode and address and retest. if not successful then please contact support at elationlighting.com we will most likely need to bring this unit back for repair.

8/5/198:55 AM

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Bill JenkinsMember

Hi, thanks for the reply. I performed the hard reset and the symptom is still persisting.

8/5/199:26 AM

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ELA GINESLighting Designer

ok thank you for trying, under the circumstances we will need the unit returned to us for inspection. Please email RMA@ELATIONLIGHTING.COM to request an RMA.

8/5/1911:26 AM

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