DS 575E Zoom and Focus Motor Problem

Hello enfx, you may want to consider giving our service staff a call when you can on monday. they can walk you through looking inside your fixture and tell you if you need to ship it in or not. so i strongly urge you to give them a call. the number is on the home page pf this forum. welcome to the forums. sincerely,

Thanks, I will definately do that. They are brand new, and at first glance it appears to be either a faulty sensor/magnet, or possibly the pcb itself. Not sure yet. Trying to have as much info for the techs as possible. I also am having a problem with some Opti-Zooms not being nearly as bright as the Photometric data from your website says they should be.

Thanks.

No problem mention the zooms to them too.

Hello Enfx, my name is Gines and i am the service manager at Elation. please give me a call Monday, i am in at 7am (pst). I will talk you through some procedures. Please have your DS575 in front of you when you call. thanks again Enfx, we will take care of you.

Gines Gines
elation service
323-213-4555