Recently purchased a Magic 260 for an install. Had no issues writing and installing the profiles for the units used in the install. Programmed scenes and instructed the venue on it's use. Two days after I finished the install, (of course it's two hours plus out of town) the board has lost all memory, all the profiles, all the scenes and shows. It is acting as if I've never inputted anything into it.
How can I prevent this from happening again? Is there a part I can replace in the console? The venue has no way of reloading these fixtures or re importing scene/show files themselves...
Original Post
Chadillac,
you can try checking/replacing the battery. if the problem still persists, please contact us to obtain a return number for service. 1-800-322-6337

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