quote:
Originally posted by jingles:
There is nothing we here at elation can do about it.
James have you or someone from Elation tried the DMX Operator? The lights work with it. Maybe seeing a DMX controller that works would give a baseline to compare to the ones that don't? This type of data would help whether the problem is the Compu 2048 or the lights. You are the only company I have found that has a DMX controller that I can't get the lights to work with AND one that I can get the lights to work with.
I know it won't matter to me, but it might help your other Compu users. My dealer already ordered me another softare-based solution. When it comes in, I'll swap the Compu software for it.
I like the Compu software more, but I like the new solution's hardware more. (If I had a solution for this issue, I'd keep the Compu 2048 instead of returning it.)
With the new solution, I can create shows and load them into the hardware (the box that the computer and the DMX plug into). The hardware can play back the shows without the computer even being connected. This will really be helpful for my needs. I'll be creating shows for 3 very different venues and I don't want to have to buy a laptop
Before I ordered the new solution, I sent the company a list of the most important DMX fixtures I will need it to control and they tried most of those out to verify they work with it (including the "so-called broken" COLORstrip lights, that work fine with it).
quote:
Originally posted by jingles:
We can only wait and see if Someone will tell chauvet about this issue for all of our compulive users.
I understand that there is a difference betweeen, "can" and "should". Also I understand that Elation's stand is that the problem is with Chauvet's product (a competitor of Elation) which will also influence what Elation "can" or "won't" do.
With all of that said, I understand why Elation doesn't have much incentive to call Chauvet and tell them about this issue for Elation's Compulive users.
If the problem is the COLORstrip lights, wouldn't it make sense that the Compulive Techs should talk to the Chauvet techs? Especially if the troubleshooting idea I suggested at the beginning of this post (or one like it) was attempted AND it provided some valuable data?
Regardlesss, I have talked to Chauvet, but this is how the conversation went...
Me: "I can't get the Elation Compu 2048 to work with the COLORstip." {Then I proceed to describe the problem...}
Chauvet: "The COLORstrip works with all of the DMX controllers we've tried it with. We don't have an Elation Compu 2048 to test the COLORstrip with. Have you tried it with other DMX Controllers?"
Me: "Yes and it works with all of the other ones I've tried it with. In fact it works with the Elation DMX Operator."
Chauvet: "Well it is pretty obvious there is something wrong with the Elation Compu 2048. Have you talked to Elation? If we had one to test it with, maybe we could provide some more insight into the problem."
Me: "I have talked to Elation and they insist it is a problem with the COLORstrip and I should call Chauvet. By the way, can you recommend a good software-based DMX Controller that will work with the COLORstrip lights?..."