Hello,
I'm running into a possible issue with the Emulation program, and I need help trying to understand what's going on.
I help run lights at my church, and while I was out last week I was told that all of our incandescent lights (8 regular par cans and 2 ellipsoidals) jumped to 65% strength without warning on their own during a service.
When I came back, I tried closing the program, restarting the computer, and turning off/on the breakers to the lights in all the possible combinations. However, every time I turned the program and lights on, it went back to the same 65% strength setting.
Since the lights are all running through 4 dimmer packs, I tried removing all the fixtures for the incandescents from the program and reinstalling them. This did fix the problem temporarily, however, when I closed the Emulation program and opened it again all the incandescents went back to the 65% setting. For now I can only un-install/re-install the fixtures, but I'm trying to figure how to permanently fix this problem.
We've been using the Emulation program since Sept 2013, and I've never seen this problem come up. I'm thinking I may have to completely uninstall and re-install the software, but I wanted to ask if this is an issue you've come across before?
Thanks,
Alex
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