Not an elation cuecable

virevareMember

I run two cuecables on win 7 64bit on an intel quadcore and one intel dualcore.
Windows update has updated everything, I use latest software and drivers available on elationlighting.com.
I set up all fixtures and program successfully.
Problem is that after 0,5-2 hours dmx output ends.
When pressing "otions/hardware" in the software, I read "this is not an elation cuecable", instead of "cuecable 1.02".
Disconnecting the cuecable from the pc and reconnecting it solves the problem for another 0,5-2 hours.
Same error on two different computers at different locations with different fixtures attached.
I use a dmx split at one of those places and that does not help. Not likely a voltage drop/current overload issue.

1/17/112:07 PM

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Jingles8302Admin

Can you post a screen shot of the software when it says not an elation cue cable?
Perhaps your using a cue lux cable with elation software?
Sincerely,

1/17/1110:27 PM

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Jingles8302Admin

also please note that you can ONLY use ONE cue cable one one PC. You cannot use two at one time. Sorry.
Sincerely,

1/18/118:23 AM

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virevareMember

uhmm... I didnt plan to go back to the nightclub today or so, would the screendump actually help?
Anyways I only use one cuecable at a time, and it is the cables that came with the emulation software, and they work fine for a while so I think its the right cables, but its hard to tell, its just a cable, no label!
I press "otions/hardware" then if I wait for the error I can see it switches from "cuecable 1.02" to "this is not an elation cuecable".

1/18/1110:59 AM

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Jingles8302Admin

And it does that for both cables? If so then it sounds like you have bad cables. The screen shot was just to verify that you were in fact using the Emulation program. So yes if you can get one whenever it will be helpful.
Sincerely,

1/18/1111:20 AM

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virevareMember

OK I apreciate your honesty to say that it might be bad cables, I will contact my elation dealer again and try to convince him to try himself, if he has the same problem maybe the whole batch is defect.
I have a theory though, that something in the swedish win 7 causes this, thats the only thing in the setup that is different from "everybody else". Does that sound likely? Not really I guess.
Hmm... I use english win 7 at home, I hate all badly translated software we have in non-english countries. I could try it at home...

1/18/1112:36 PM

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Jingles8302Admin

I say try it. See what happens. Let me know.
I'll let our Dev. team know and see what they say.
Sincerely,

1/18/1112:43 PM

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virevareMember

Another thing I noticed in emulation is the inability to select the last cue of a cuelist.
That is likely the one you want to load to continue at the end, right?
Problem is when I click the go button and the last cue loads, it also finish soon and then goes back to zero state, ready to play the first cue again.
So how can I load the last cue from a cuelist?

1/19/115:17 AM

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Jingles8302Admin

About the cue cable issue I was told to have you try a cheap DMX Optical isolator/splitter after the cue cable but before the 1st fixture in your line.

About the cue list order I'll check that and get back to you.
Sincerely,

1/19/119:00 PM

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