Password help

jac3232Member

I recently started to use the DR pro rack and it has a password feature, I have no need for this and it's a hassle to enter it over and over while editing so I went into settings and removed it, however the system allowed me to change it to "no password" or "blank" but the system is requiring 4 digits still which has locked the system and I have no access to it and no way to reset the system. Please help!!!

9/8/136:32 AM

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Former Member

the default password should be 1234 we've never had a problem with it locking up. if the default password doesn't work you might have to send it in so we can take a look at it.

9/9/138:34 AM

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jac3232Member

Thanks for the reply; Yes I used the default PW, but wanted to remove the password needed. It allowed me to change the password to blank, but when attempted to edit it prompted for PW again and there is no way to enter "blank" or proceed.

9/9/138:42 AM

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Former Member

have you tried just hitting enter? just to see if it goes in without the password?

9/9/139:54 AM

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jac3232Member

I tried enter yes, plus every 4 entry combo that could be used (4 left, 4 right, 1234, 1111 etc) with no avail. I tried to find a return to default but do not see one. Unless there is a "special" override code I may have to flash the system :/

9/9/1310:05 AM

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Former Member

let me look into it. give me till tomorrow so i can contact our manufacturers and see if they have something like that. send me an email with your information so i can forward any info i get. my email is bellow.

9/9/1310:22 AM

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jac3232Member

Sent, thanks for your help!

9/9/1310:34 AM

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Former Member

no problem. i will work on this today and hopefully have an answer for you by tomorrow.

i will keep you posted.

9/9/1310:44 AM

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