Problem is jingles that your middle men don't do their job real well. I can tell you I ordered a PS575, within one month, the lens in the front had fallen out, and the dimmer didn't work. It also had a few other issues. They sent my advanced replacement out late, despite saying it would be there a certain day, and because it that, it hurt a show I was doing and lost money on it.
About 6 months later, I ordered 2 PS575IEs. One light, 2nd show I used it for, about 3 weeks old and under 50 hours total run time on it, lamp went out. Called it in, and Elation did nothing. So I have a lamp over nighted for about $350 after all said and done, because show opened next day. A few months later, the same light this time with about 100 hours on the new lamp goes out again. I take the lamp and place it in its twin fixture, and strikes no problem. The ballast must be bad then. I took the old lamp which I still had and placed it in the twin fixture and it struck as well, after a few months of sitting.
So I call it in again, and request an advance replacement because I had yet another show coming up which I needed it for. Denied, because they claimed it developed the issue too late, despite the fact it had the issue with 50 hours on it and 2 weeks old. So I ship it back, and rent gear for my next show.
Elation claimed there was nothing wrong with the light after it arrived at your shop in LA. I told them my issues, and said it must be the ballast, it don't pass enough voltage to keep the lamps lit or strike them, which work just fine in its twin fixture. So, they grudgingly replaced the ballast. When my light arrived back, it was beat up. Dents and scratches in the base, which weren't there went I shipped it. I also shipped it in the factory box, in factory foam, which had no dents, cut outs, etc. in it upon inspection. I didn't raise the issue because Elation has problems with costumer service as stated by PU lighitng.
Another horror story for you, I ordered some DLED 36s, RGB. One was white and amber, straight out of a DLED 36 RGB box. I call this in, no advance replacement, and it took forever to get an R/A, a few months to be exact.
Proton Color strobes, love them. Problem is, I have 3 and they keep going back every other month or so because they stop working.
I am sorry jingles, but that quality control, shipping, and costumer service. As for durability, I can tell you all about my Opti Pars, which I now only use Source Four Pars and ParNels because of my experiences. And product availability, had a friend order a bunch of gear a few months ago, and is still waiting for some stuff.
If you would like to hear more, I have more. Your middle men filter a lot of what you guys actually hear. I love you products because of price to performance ratio, but there are issues. Here, I and others are talking directly to the source, Elation themselves, where as talking with dealers and reps, you don't hear the horror stories.